Visualizing Human Communication in Business Process Simulations
نویسندگان
چکیده
In this paper a description of business process simulation is given. A crucial part in the simulation of business processes is the analysis of social contacts between the participants. We will introduce a tool to collect log data and how this log data can be eeectively analyzed using two diierent kind of methods: discussion ow charts and self-organizing maps. Discussion ow charts revealed the communication patterns and self-organizing maps are a very eeective way of clustering the participants into development groups.
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